Top 6 Most Popular FAQ`s
At Elite Vivant, we offer the highest caliber of customer service to our trusted clients and potential clients. We have composed below our most commonly asked questions to help you make the most informed decision for your business.
How do I prepare for my consultation?
To best prepare for your 30 minute consultation, please identify your goals, assess what you have and what you need to get there, and your ideal timeline. From there, we will answer any questions you have, strategize an optimal plan to help you achieve your goals, determine your start date and completion date, as well as determine what ongoing support your business will need.
How do I secure my project date?
Elite Vivant is a boutique agency, and as a result we have limited availability in our schedule to secure a start date since we operate on a first come first secured basis. In order to secure the project start date after your consultation, please promptly review the quote, sign the contract, and submit a deposit. If you have any questions about the quote, please be sure to schedule a quote review!
How are projects managed?
We pride ourselves on open communication with our clients! All projects are managed via Asana, where you will receive daily updates about your project and allow you to give feedback about the project. If you don’t have experience with Asana, do not worry as we will teach you how to use it! Additionally, all projects begin with a Project Kick-off Meeting to meet the team who will be working to complete your project.
What responsibilities do I have in the collaborative process?
Your passion fuels us, and we love to collaborate with clients to help them achieve their goals! In order to best work with us, please answer the intake questionnaire, emails, and reply to Asana boards in order to give the best input and feedback possible.
How do you handle delays?
Our team strives to meet all project deadlines by clearly communicating expectations at the Project Kick-off. However, delays do occasionally occur, so we make sure to clearly communicate the project progress on your Asana board and inform you about any possible delays. Sometimes, delays occur as a result of a change in business or other factors. Unexpected events happen and that’s okay! Please email us if an unexpected event will incur a delay of your project; projects that will experience a delay of 2 weeks or greater will require another meeting to determine a new start date for the project.
How do you handle out of scope requests?
During the consultation, we endeavor to gather as much information as possible to lay out all the solutions in order to avoid any changes mid-project. However, change order requests are reviewed based on the team’s current workload; additionally, they require a written change request as well as a new invoice. Usually, we are able to accept the new scope of work and begin work after the completion of the initial project.